HELP TOPICS
Frequently Asked Questions
Ordering
- How do I place an order? Connect with us by using the contact form through our website or drop us an email at sales@bodybillboards.com. If you want to speak to someone directly, reach out to us at 919-544-4540 during the hours of 7am-4pm EST, M-F. When you’re ready to place your order, we’ll need details such as the type of product, quantity, sizing, color, artwork, and your contact information.
What type of products do you carry/what can I order? We offer screen printing on a wide variety of products, along with embroidery services. Additionally, we can create personalized banners, flyers, pens, mugs, keychains, lanyards, bags, magnets, pins, books, and much more.
- Can I order a sample before placing a whole order? You can opt to order a sample mock-up of your screen-printed products; however, please note that this may become pricey because of the individual screen setup costs. In contrast, getting samples for embroidery is typically hassle-free. Additionally, we do send out visual proofs for every order, allowing for customer approval before we proceed with production.
How long does it take to receive my order? Screen printed goods take 7-10 business days. Embroidery turnaround is 10-14 business days. Promo items vary and could take up to three weeks depending on type of item and shipping location. Orders can be placed on "Rush" for an additional $50.00.
I placed my order. What happens now? Once we officially receive your order (you will receive a sales order email to confirm we are working on it), you will need to reply back, stating that you approve of what we listed on the sales order as well as approve separately to the artwork/design mock-up you should receive within seven days of ordering.
What if I need my order AS SOON AS POSSIBLE? There is a $50 RUSH Fee for orders needed within 7 business days. * For large orders, RUSH Fee is subject to change.
Payments
- How do I make payment for my order? We have multiple ways to pay, including: - In person: Drop us a check, pay with cash or use a card. - Over the phone: Call us at 919 544-4540 to pay with a card. - By mail: Send checks to 4905 S. Austin Ave., Durham, NC 27713. *All card transactions incur a 3.4% merchant fee. *Some orders may require a 50% deposit to start.
- Can I pay online? Unfortunately at this time, we cannot take online payments, though we are working to make that achievable this Fall of 2025. You CAN however, pay over the phone, through mail, or in person.
Products/Goods
- Where on your website can I find the products that I am requesting to get printed? Our 2025 catalog link can be accessed through the "Store Distributor" link located at the Footer (bottom) of our webpage under "Help Center".
- Do you deliver orders? Yes! A shipping charge will be added to your final invoice, which will also include the entire tracking information.
- Can I supply my own goods to be printed/embroidered? Yes! Feel free to stop by or dropship your items directly to us at 4905 S. Alston Ave., Durham, NC 27713.
- Is there a minimum order quantity? For screen printing, anything under 12 pieces will incur a $20 minimum order fee. Embroidery DOES NOT have a minimum.
Designs/Artwork
- How do I submit my design to your shop? Send a copy of your design in a PNG, PDF or Adobe Illustrator (AI) vector file through our "Request Order" page. ("Request Order" button on the upper portion of the homepage.) Please note: JPEG files are accepted, but may not be of great quality for very detailed printing.
- I have no design or artwork. Can you create it? Absolutely! Our in-house design team can help you bring your vision to life - with your guided instruction! For the first two hours, there will be an artwork fee of $30. If, for some reason, more time is required, an additional $30 is added per hour.